Shipping Policy
Delivery Area
Products on this site can be shipped to most countries. However, it should be noted that the weather in Iceland is complex and the shipping time is slow, and we need to charge at least $85 for shipping. If the shipping address is in Iceland, you need to contact us first by email: [email protected]. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.
Free Shipping Policy
• We will ship to the United States free of charge if the order value exceeds $45.
• We will ship to most countries (except Iceland) free of charge if the order value exceeds $45. Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge at least $85 for shipping.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected].
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Once your order information received, we will process the order:
It can take 2-10 working days for the order preparation.Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
(1) Check the stock.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order shipped, we will send you an e-mail containing a tracking number and query website.
• For a faster shipping, please contact the customer service team.
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
If your order has been shipped, the fast shipping fee is not refundable (including Hong Kong EMS, FedEx and other fast shipping methods).
Delivery Time
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn’t mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
Tariff
There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties to USA and other European countries is 0-$25 per piece.
If you are not sure about it, please contact us at [email protected]
Compensation for Late Delivery
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
Regarding Potential Delivery Delay Due to the Impact of COVID -19.
Due to the impact of the epidemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our best to process orders and deliver goods for you in the fastest and best way.
If you have any questions about the shipping policy, please contact us at [email protected]