Refund Policy

You can change your order inoraformation (such as colors, dimensions, shipping address, telephone number) within 48 hours.

If your order has been shipped, it cannot be modified.


Order Cancellation

You can cancel your order free of charge within 48 hours.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).



If you wish to return an article purchased on our website, you have 30 days, from the date the order was received, to proceed with the return process. Return shipping costs shall be borne by you. This amount will be deducted from the refund of your(s) item(s).

Please note that the article should be in its original condition to be returned: unused, in their original packaging and with complete accessories.

Warning – items that are damaged, soiled or which have been used cannot be returned. In case of non-compliant returns, we will not accept the returned items.


Please note that the right to return products does not apply to:

•  Customized products which are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)

•  All accessories, such as light bulbs.

•  We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at  [email protected] and we will get back to you as soon as possible.


Please note:

The colors may appear slightly different via the website due to computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. Colors and dimensions are for reference, please refer to the actual product.


How to initiate a return?

•  Send an email where a description of the return reason and of the item you wish to return should be included, to [email protected]

•  We will check your email.

•  Once your return application approved, you will receive an email of return approval.

•  If everything is ready, send off the item you wish to return. The shipping fee will be paid by you.

•  Please tell us by email the tracking number and the tracking URL after sending off the item you wish to return.

•  Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.



•  We will arrange refund for you within 3 days if the returned item which is eligible for our Return & Refund Policy.

•  The refund arrival time may vary depending on the payment method. The refund will take 1-7 days to your original payment account. 

•  The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

•  Any shipping fees paid are non-refundable.

•  After the customer pays the fast shipping fee (including Hong Kong EMS, FedEx and other fast shipping methods), if it has been shipped. Shipping cost is not refundable.

Return Address

We will select the nearest return shipping address based on your location. Once your return request has been confirmed, we will send you the return address. Please contact us before returning a item to receive the return shipping address and other instructions. We will not be responsible for returned item(s) without notifying us in advance.


If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.


If you have any questions about our Return & Refund Policy, please contact us at [email protected]